Spiral by UJET
Spiral analyzes all conversations between a customer, a Regulation E-dispute, a fraud-in-progress call, a hardship conversation, or a vulnerable customer.
You pick the use cases, metrics or KPI’s you want to measure.
We configure Spiral around your interaction flows and your approved knowledge sources.
You run it for 30 days against KPIs you agree to up front.
SPIRAL WATCHES → DETECTS DRIFT → FLAGS EMERGING ISSUES → DATA SECURITY/PRIVACY